Sub-Processors List
List of Sub-Processors as of 16 July 2024
Contrast Security, Inc. (“Contrast”) uses sub-processors to help in the delivery of products and to provide related support services to our customers. A sub-processor is a third-party organization used by Contrast, where we are acting as a processor, to support the processing of our customers’ personal data. We maintain an up-to-date list of the entities, functions, and locations of our sub-processors as referenced below. For any questions regarding our sub-processor list, please email rfp@contrastsecurity.com.
Contrast sub-processors are bound by data processing agreements at least as rigorous as those we enter into with our customers, and we regularly audit our sub-processors to ensure compliance with applicable data protection laws and security standards and commitments.
Contrast organizes its sub-processors into three categories: infrastructure, customer support, and professional services.
Infrastructure sub-processors are only used with our cloud storage-based solutions and are not applicable to our enterprise on premise customers.
Customer support sub-processors only process customer information if the customer submits such information to us in a support request.
Professional services sub-processors support our managed services offering and provide additional engineering resources for customer support issues under limited circumstances.
To sign up for email notifications of changes to our sub-processor list, please follow the link below:
Contrast Security – List of Sub-Processors:
|
Sub-Processor |
Contact Details of Sub-Processor and Data Privacy Officer |
Processing Location of Data |
Processing Operations of Sub-Processor |
Contrast Service |
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Infrastructure |
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Amazon Web Services (“AWS”) |
410 Terry Avenue N Seattle, WA 98109 USA |
Customers in the U.S. Data of US customers does not leave US Customers in the U.K. and E.U. Data of EU customers does not leave EU* Customers in Japan ap-northeast-1 (Tokyo, Japan)- primary Data of customers in Japan does not leave Japan |
Cloud Hosting Provider Backups of customer data |
SaaS |
|
Datadog |
620 8th Ave DPO: gdpr@datadoghq.com |
United States |
Log Aggregation, Alerting and Security Anomaly Detection Confidential Data captured in Vulnerabilities or Attack Trace Data, Admin User Information |
SaaS |
|
Wiz, Inc. |
One Manhattan West, 57th Floor DPO: privacy@wiz.io |
United States |
Infrastructure Monitoring, Vulnerability Management, Threat Intelligence, Compliance Reporting Vulnerability Data Related to the SaaS Environment |
SaaS |
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Customer Support |
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Atlassian, Inc. (Jira/Confluence) |
350 Bush Street |
United States Privileged users could potentially process from any of these locations - Bulgaria, Canada, Germany, Isle of Man, Israel, Japan, Mexico, New Zealand, UK |
Bug Tracking - Jira, Project Management |
SaaS On Premise |
|
DarkTrace, Ltd. |
555 Mission Street DPO: privacy@darktrace.com |
Headquartered in Cambridge, England and San Francisco, California, United States |
Email Security |
SaaS On Premise |
|
Google Workspace |
1600 Amphitheatre Pkwy DPO: https://support.google.com/policies/ |
United States |
Email, File Storage, Collaboration, Hosting, Platform Services |
SaaS On Premise |
|
LinearB, Inc. |
929 Colorado Ave. Santa Monica, CA 90401 USA DPO: privacy@linearb.io |
United States |
Bug tracking and metrics |
SaaS On Premise |
|
Slack Technologies, Inc. |
500 Howard Street DPO: dpo@slack.com |
United States |
Customer support communication and collaboration |
SaaS On Premise |
|
Zendesk, Inc. |
999 Market Street DPO: privacy@zendesk.com Attn: Privacy Team and DPO |
United States Customer Success employees with privileged access could potentially access from any of these locations - Canada, Isle of Man, Japan, UK |
Customer Support Portal/ Customer Relationship Management (“CRM”) Customer Support Ticket Data
|
SaaS On Premise |
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Zoom |
55 Almaden Blvd DPO: privacy@zoom.us Attn: Data Protection Officer |
United States |
Conference Calling Communication |
SaaS On Premise |
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Professional Services |
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Cloud Security Partners |
12110 Sunset Hills Rd Suite 600 Reston, VA 20190 USA privacy@cloudsecuritypartners.com |
United States |
Managed Services |
SaaS |
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iWAconsolti |
Prolongation of Oriente 6 DPO: Gerardo Arellano <garellano@iwa.com.mx> |
Mexico |
Engineering/ R&D Support |
SaaS On Premise |
|
NLS Systems, Ltd. |
147 Pinehaven Road info@nls.systems |
New Zealand |
Engineering/ R&D Support |
SaaS On Premise |
* unless otherwise specified in customer contract / agreement